IT Service Management

C3IA’s highly experienced Information Technology Service Management (ITSM) professionals deliver services, advice and knowledge transfer based on the Information Technology Infrastructure Library (ITIL) and recognisable industry service models such as Service Integration and Management (SIAM) and Security Incident and Event Management (SIEM).

With extensive operational experience and consistent ITIL process delivery for clients in the Ministry of Defence, wider government and the private sector, we recognise there is no ‘one size fits all’ solution and requirements continually evolve.

We work with clients to identify, refine, develop and deliver emerging service support needs and system capabilities. We ensure that the user’s needs are met through solutions tailored to the client and user environment; whether advising on service design, delivering standard service operations functions and processes, or providing a complete service lifecycle (strategy, design, transition, operations) with a focus on ‘continuous service improvement.’

IT Service Management

Get in touch today to discuss your requirements

IT Service Management Concept

Our Service Delivery Teams (SDTs) are empowered and backed by the wider C3IA team, providing depth of support in solving complex problems. Our clients will always be provided with a Service Delivery Manager (SDM) who is a member of the C3IA Management Team and will be responsible for the day-to-day management, conduct and performance of our team and the services they deliver.